Terms & Conditions
An advanced deposit of 50% of the total cost of your stay is required to confirm your reservation; this will be taken from the supplied credit card within 14 days of making your booking.
All reservation requests are subject to confirmation after payment is received.
Tariff includes the New Zealand Goods and Services GST of 15%.
Extra policies:
- The credit card details you give to Lake Taupo Lodge for the deposit and guarantee of your accommodation may be used for charges incurred due to cancellation and/or charges not paid for at checkout.
- If you have any change to your plans please inform us in writing, as early as possible. The cancellation policy is detailed above and will be applied.
- No refunds are transferred to any credit card other than the original credit card provided for the guarantee or payment.
- When booking third party activities or excursions please be aware that they may have different terms, conditions and cancellation policies to Lake Taupo Lodge.
Within 30 days of arrival date – 50% of all room nights booked will be charged
Within 7 days of arrival date – 100% of all room nights booked will be charged
Except the period, 12th of December to the 12th of January when the following penalty applies:
Within 90 days of arrival date – 25% of all rooms booked will be charged
Within 60 days of arrival date – 50% of all rooms booked will be charged
Within 30 days of arrival date – 100% of all rooms booked will be charged
When booking third party add-ons please be aware that for cancellations within 7 days of arrival these will be charged fully on credit card.
All promotional offers are fully chargeable at time of booking and non refundable.
Child Policy:
Lake Taupo Lodge is designed to be an executive retreat for adults, but we recognise it is also an ideal spot for families, with its range of leisure and fishing activities. Particularly during the busiest season from 24 December to 15 March, we prefer not to accept children under five, at times and under certain circumstances we are able to accept them so do talk to us about it – we may be able to make it happen.
We can offer separate dining for a family, ensuring peace and quiet for other adult guests. The pre-dinner drinks area is for adults only, but we can provide unsupervised children's entertainment during this time in the library if required.
On this basis, children will be accepted with adults at the following rates:
An infant (under Five years old) in its parents' room - Free of Charge.
Five to Ten years (incl) in their parents room - $150.00 plus GST per child, per night.
Ten years and over, in their parents room - $250.00 plus GST per child, per night.
Children in their own room, of any age, will be charged the appropriate adult tariff (share twin or single).
Christmas/New Years Eve policy:
On the night of 25th December and New Year's Eve there is a surcharge of NZ$150.00 + tax per person to cover pre-dinner champagne, entertainment and penal rates.
We also have a two night minimum stay for the period of the 20th of December through to the 31st March annually.
Please note our Cancellation Policy:
50% charged if cancellation is within 30 days of arrival.
100% charged if cancellation is within 7 days of arrival.
100% charge will occur if guests are a "No-Show".
However, if we are able to fill the room/s for any of the nights previously booked, we will only debit the guest for the balance of accommodation we were unable to fill. If all nights previously booked are re-let, no charges will be made.
Travel Insurance suggestions:
We strongly recommend that you take adequate travel insurance – with a full comprehensive insurance policy covering medical, lost or stolen personal effects, baggage, air flight and hotel cancellation fees.