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The credit card details you give to Lake Taupo Lodge for the deposit and guarantee of your accommodation may be used for charges incurred due to cancellation and/or charges not paid for at checkout.
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If you have any change to your plans please inform us in writing, as early as possible. The cancellation policy is detailed above and will be applied.
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No refunds are transferred to any credit card other than the original credit card provided for the guarantee or payment.
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When booking third party activities or excursions please be aware that they may have different terms, conditions and cancellation policies to Lake Taupo Lodge.
Within 30 days of arrival date – 50% of all room nights booked will be charged
Within 7 days of arrival date – 100% of all room nights booked will be charged
Except the period, 12th of December to the 12th of January when the following penalty applies:
Within 90 days of arrival date – 25% of all rooms booked will be charged
Within 60 days of arrival date – 50% of all rooms booked will be charged
Within 30 days of arrival date – 100% of all rooms booked will be charged
When booking third party add-ons please be aware that for cancellations within 7 days of arrival these will be charged fully on credit card.
All promotional offers are fully chargeable at time of booking and non refundable.
Child Policy:
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We are unable to accommodate children under 10 years old.
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Children aged 10 – 17 years (inclusive) - $150.00 per child per night
These rates only apply if the children are in the same suite as their parents. If they require a second room, it would be at the full executive suite rate.
Christmas/New Years Eve policy:
On the night of 25th December and New Year's Eve there is a surcharge of NZ$150.00 + tax per person to cover pre-dinner champagne, entertainment and penal rates.
We also have a two night minimum stay for the period of the 20th of December through to the 31st March annually.
Please note our Cancellation Policy:
50% charged if cancellation is within 30 days of arrival.
100% charged if cancellation is within 7 days of arrival.
100% charge will occur if guests are a "No-Show".
However, if we are able to fill the room/s for any of the nights previously booked, we will only debit the guest for the balance of accommodation we were unable to fill. If all nights previously booked are re-let, no charges will be made.
Travel Insurance suggestions:
We strongly recommend that you take adequate travel insurance – with a full comprehensive insurance policy covering medical, lost or stolen personal effects, baggage, air flight and hotel cancellation fees.
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